Refunds Policy

NeuroProcess Refunds Policy

At NeuroProcess, we strive to provide the best possible service and ensure your complete satisfaction with our AI-driven solutions. This Refunds Policy outlines the terms and conditions under which refunds may be processed.

1. General Refund Policy

We offer refunds under specific circumstances where our products or services fail to meet the expected standards or are not delivered as promised. However, we do not issue refunds simply because you change your mind after making a purchase.

Refund requests must be made within 30 days from the date of purchase or service activation. After 30 days, refunds will not be issued.

2. Eligibility for Refunds

To be eligible for a refund, you must meet the following conditions:

• The product or service was purchased directly from NeuroProcess or one of its authorized platforms.
• The product or service does not meet the description or expectations set forth at the time of purchase.
• You have not used or downloaded the service in an irreversible manner (e.g., personalized services or fully integrated products). In such cases, refunds may not be available.

3. Non-Refundable Items

The following items are non-refundable:

• Services that have been fully delivered or activated.
• Personalized or customized services that have been provided or started.
• Subscription plans that have already been used or partially used.

Please ensure that you are fully satisfied with the product or service before using it. If you have any questions or concerns, please contact us prior to purchase.

4. How to Request a Refund

If you believe you are eligible for a refund, please contact our customer support team at [email protected] with the following information:

• Your order number or service reference.
• A detailed explanation of the issue that makes you eligible for a refund.
• Your contact information for follow-up.

Once we receive your request, we will review it and get back to you within 7 business days. If your refund request is approved, we will initiate the refund to the original payment method. Please note that it may take several business days for the funds to appear in your account, depending on your payment provider.

5. Refund Processing Time

Refunds are typically processed within 7-10 business days after approval. However, the exact processing time may vary depending on your payment method and financial institution.

6. Refund Method

Refunds will be issued to the original payment method used at the time of purchase. If the original payment method is unavailable, we will contact you to arrange an alternative method for the refund.

7. Exceptions

In certain circumstances, we may make exceptions to this refund policy. Any exceptions will be handled on a case-by-case basis, and decisions will be made at the sole discretion of NeuroProcess.

8. Contact Us

If you have any questions or concerns regarding our Refunds Policy, or if you need assistance with a refund request, please contact us at:

Email: [email protected]